Your privacy is our priority. This policy clearly explains how je88 collects, uses, stores and protects your personal information as a member of our platform. We are committed to ensuring your data remains secure and is used responsibly at all times.
Six core principles that underpin how JE88 handles and protects every member's personal information
All personal data and financial information of je88 members are protected with 256-bit SSL encryption. Every transaction and data exchange is processed through secure channels that cannot be accessed by third parties.
JE88 only collects information that is strictly necessary for platform operations. We do not collect excessive data and never sell or disclose your personal information to third-party advertisers.
You have the full right to access, correct, download, and request the deletion of your personal data at any time. The JE88 support team is ready to assist you with any data-related requests.
JE88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices adhere to applicable data protection laws.
JE88 member data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock continuous monitoring. Data backups are performed regularly to prevent information loss.
You have full control over the types of marketing communications you receive from JE88 at any time. Unsubscribe options are easily accessible via your account settings or by contacting our support team.
Important Note: This Privacy Policy applies to all information collected through the JE88 platform, including the website, mobile app, and any related services. By using the JE88 platform, you agree to the practices described in this policy.
JE88 ("we", "Platform", or "JE88") respects the privacy of every member and user of our platform. This Privacy Policy is provided to transparently explain how we handle your personal information — from how we collect it and the purposes for which it is used, to the steps we take to protect it.
As an online gaming platform operating in Malaysia, je88 fully complies with the Personal Data Protection Act 2010 (PDPA) and all related data protection regulations in force. We believe that transparency in data handling is the foundation of the trust you place in us.
This policy applies to all individuals who register as a JE88 member, visit our website, use the JE88 mobile app, or interact with any of the services we offer. Please read this policy carefully and contact us if you have any questions.
JE88 collects various types of information to ensure our platform runs smoothly and that you receive the best possible user experience. The information we collect can be divided into three main categories:
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, passport | KYC identity verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank account details, deposit and withdrawal records | Payment processing, fraud prevention |
| Usage Data | Activity logs, game history, settings preferences | Service improvement, technical support |
| Technical Data | IP address, device type, browser, approximate location | Account security, fraud detection |
We may also collect information you provide voluntarily when contacting our support team, participating in promotions or surveys, or through other interactions with the JE88 platform.
JE88 never collects sensitive information such as medical data, religious beliefs, or political views. We only collect data that is strictly necessary to operate the platform and fulfil our legal obligations.
Personal information collected by je88 is used solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
We will not use your information for any other purpose without first obtaining your consent. All data processing is carried out on a valid legal basis, such as contract performance, legal obligation, legitimate interests, or your explicit consent.
JE88 does not sell, rent, or disclose your personal information to any third party for their own marketing purposes. However, there are limited circumstances in which we need to share your information with certain parties for platform operational purposes:
All third parties with whom we share information are bound by strict data protection agreements and are required to handle your information in accordance with the same security standards as je88.
JE88 continuously invests in robust security infrastructure to ensure your personal and financial information is always protected to the highest standard. The security measures we employ include:
While we take all reasonable steps to protect your data, no security system is completely 100% secure. In the event of any data breach affecting your information, je88 will notify you within 72 hours in accordance with data breach notification requirements.
You also play an important role in keeping your account secure. Use a strong password, enable 2FA, and never share your login credentials with anyone.
The je88 platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security and help us understand how members use our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the JE88 platform. For more information on managing cookies, please refer to your web browser's help documentation.
JE88 does not use cross-site tracking cookies or device fingerprinting technology for third-party marketing purposes. All analytics data collected is for JE88's internal use only.
As a je88 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
You may request a copy of all personal information we hold about you at any time through the JE88 support team.
If your information is inaccurate or out of date, you have the right to request an immediate correction through your profile settings or our support team.
You may request the deletion of your personal data, subject to applicable legal and contractual retention requirements.
You may request your data in a machine-readable format for transfer to another service provider if needed.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
In certain circumstances, you may request that we temporarily limit how we process your personal information.
To submit any request regarding your data rights, please contact the je88 support team via live chat or email. We will process your request within 14 business days. Some requests may require additional identity verification before they can be processed.
JE88 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The retention periods we adhere to are as follows:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure no possibility of recovery. je88 conducts regular data retention reviews to ensure that data no longer required is disposed of promptly and correctly.
JE88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via a prominent notice on the platform or through your registered email.
The "Updated" date at the top of this policy will always reflect the latest version in effect. Your continued use of the je88 platform after changes are published constitutes your acceptance of the updated Privacy Policy.
We recommend you review this Privacy Policy page periodically. For major changes that affect your privacy rights, we will send a direct notification to your email at least 14 days before the changes take effect.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way je88 handles your personal information, please do not hesitate to contact us through the following channels:
The je88 data protection team will respond to all privacy enquiries within 3 business days. For formal complaints relating to PDPA breaches, you also have the right to submit a complaint directly to the Personal Data Protection Commissioner of Malaysia.
We value the trust you place in JE88 and are committed to ensuring your privacy is protected at all times. The security and protection of your data is not merely a legal obligation — it is a moral responsibility we take seriously.
Your personal data is fully protected at JE88. Register today and enjoy a safe, fair, and enjoyable online gaming experience with the JE88 member community across Malaysia.